For the latest Covid-19 updates click here.

If you have any enquiries or suggestions about our products, service or website, please do not hesitate to get in touch:

Customer Service

Telephone

Freephone 0800 988 1286
International +44 1670 594139

Customer Service Opening Hours

Monday-Thursday 9.15am - 4.30pm
Friday 9.15am - 1.15pm
Saturday-Sunday CLOSED

Email

[email protected]

Address

BGRP Ltd 
Unit 3, Easter Park
Nelson Park West
Cramlington
Northumberland
NE23 1WQ
United Kingdom

If you have made a mistake on your order or wish to amend or cancel, please email [email protected] ASAP. Orders will be dispatched as soon as Government restrictions allow and we cannot change orders once items have left our premises.

See Covid 19 FAQs, Delivery Information or FAQs for more details.

Corporate or School Orders

Please email or call us using the Customer Service contact details above where an experienced advisor will be able to help you. See the Corporate Enquiries page for more information.

Feedback or Complaints

If you feel we deserve a bit of praise or have something you want to get off your chest, we want to hear about it. If you have any feedback on our products or service, simply send us an email to [email protected]

Product idea?

We’re always on the lookout for the next big thing. If you think you’ve got a great idea or design for a bean bag or similar soft furnishing product, email our product design team; [email protected]. Alternatively, if you think we should be stocking something else (a different colour, fabric, style) just let us know!

Corporate Information

For our company details, see the Corporate Information page.