Toggle Nav
Basket
Search
Advanced Search
  • Account
01670 594139
Menu
Account


COVID-19 UPDATE


Bean Bag Bazaar Remains Open Around The Clock, Bringing You Supreme Comfort Safely.

We want to assure you that we are working hard to keep you and our employees safe, while making your shopping experience run as smoothly with the best possible service. We have been making a number of changes to the way we manufacture, pick and despatch your order to ensure that we’re following the Government’s COVID-19 guidelines, or even better.

This means smaller and segregated teams on-site, office staff including Customer Care mostly working from home, mandatory PPE use and lots of changes to working practices. Fortunately, we have a great team of people that want to work and understand the need for a new way of working that may continue for some months.

Our first responsibility during this pandemic is to our staff, but we’re also mindful of our duty to our customers. Virtually all our normal product range is available again and all accepted orders will be made and shipped on time. For your peace of mind, the staff that make our products have their temperatures taken on arrival every day and wear appropriate PPE, including masks. Strict sanitising and handwashing protocols are also in place.

During this difficult time, the kind comments on social channels have made a difference and the appreciation of our team for the way we’ve responded has once again shown the benefit of trying to do ‘the right thing’. We would like to send you our very best wishes during this difficult period.

COVID-19 UPDATE

Bean Bag Bazaar Remains Open Around The Clock, Bringing You Supreme Comfort Safely.

We want to assure you that we are working hard to keep you and our employees safe, while making your shopping experience run as smoothly with the best possible service. We have been making a number of changes to the way we manufacture, pick and despatch your order to ensure that we’re following the Government’s COVID-19 guidelines, or even better.

This means smaller and segregated teams on-site, office staff including Customer Care mostly working from home, mandatory PPE use and lots of changes to working practices. Fortunately, we have a great team of people that want to work and understand the need for a new way of working that may continue for some months.

Our first responsibility during this pandemic is to our staff, but we’re also mindful of our duty to our customers. Virtually all our normal product range is available again and all accepted orders will be made and shipped on time. For your peace of mind, the staff that make our products have their temperatures taken on arrival every day and wear appropriate PPE, including masks. Strict sanitising and handwashing protocols are also in place.

During this difficult time, the kind comments on social channels have made a difference and the appreciation of our team for the way we’ve responded has once again shown the benefit of trying to do ‘the right thing’. We would like to send you our very best wishes during this difficult period.


COVID-19 FAQs

We hope that you and your loved ones are keeping safe and well in these uncertain times. The health and safety of our customers and employees has always been our top priority, so as the situation evolves, we are continuously reviewing Government guidelines and following them accordingly or doing even more. As a result, we have completely modified the way we manufacture, pick, and despatch your order, to ensure that we can operate safely. Here is everything you need to know…


Can I still place an order?
We are pleased to confirm that we remain open, and our team is working hard to serve you 24/7. We are offering free delivery with no minimum spend.

When will my order be delivered?
We have made changes to our warehouse to keep our teams safe, this means our delivery promise is slightly longer than usual. Please see our delivery page for details.
Once your order is dispatched, you will receive an email with tracking information.

How do I contact Customer Services?
Yes. Members of our team are working safely from the comfort of their own homes and are more than happy to help you with any further questions you may have, please email [email protected].

Can I still return my order?
Yes! You now have an extended period of 60 days to let us know at [email protected] that you would like to return your order to us.
Please note, you are responsible for returning the item to us at your expense - the maximum return cost for tracked delivery is estimated to be a maximum £15 per box (based on our largest box size). Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.
©BGRP Ltd. All rights reserved. Registration Number 5423920 Unit 3, Easter Park, Baker Road, Nelson Park West, Cramlington, Northumberland, NE23 1WQ